FAQs

 

  • Why should I use your services and not book my trip myself?

When booking your trip with Second Star Wishes you save a lot of time and the headache of stressing over details!  We take our extensive knowledge and training of Disney destinations and help you plan a well oiled vacation experience.  Initially, we will discuss which parks you’d like to visit, any special events, dining options, and what FastPass+ options you like.  After we have an idea of what your perfect trip will look like, we will be the one to make those, at times, hard to get reservations for you!

We are also REAL people, not a call center.  When you call on your own, you may speak with one person when you initially book.  You may then call again with a dining question and get another person.  You may call again to try and book your little princess a spot at Bibbidi Bobbidi Boutique and get another person.  When you book through Second Star Wishes; you will work with your agent and your agent only the entire time!  We become familiar with your family and reservation which helps when making important decisions that affect your trip.  Your agent is working for YOU and going to bat for you on any problems or issues that may arise.


Also, we look for discounts for you!  We will help you get the most affordable trip possible.  That is part of our 100% LOWEST PRICE GUARANTEE. If a discount or promotion comes out after you book we will reprice your trip to the lower rate.  This is, unfortunately, not something your reservation is going to do automatically (unless you call and ask).

  • What destinations do you plan vacations for?

Our agents work with all Disney destinations including, but not limited to: Walt Disney World, Disneyland, Disney Cruise Line, Aulani, Adventures by Disney, and the Disney Beach Resorts.  We are also able to add on Universal Studios  + Sea World to your Orlando area vacation.

  • How much will it cost me to book my trip with you?

NOTHING!  Our services to you are absolutely FREE. You do not pay us anything, nor do you pay any type of fee to Disney. Yes, you read that correctly! It is FREE to plan and book your trip with Second Star Wishes.  No fees, gimmicks…just personalized, one-on-one service.  Our agents are compensated by The Walt Disney Travel Company for the work they do on behalf of their clients’ reservations. An expert…at no cost…whodathunk?

  • How are my payments handled?

Payments will be applied, by your agent, directly to The Walt Disney Travel Company, on your behalf.  We do not hold or deposit any monies, personally.  All transactions will be paid directly to The Walt Disney Travel Company through their secure payment processing system.

  • What are my payment options?  Is everything due all at once?

NO!  There are payment plans available if you are within a certain time frame from the date of your travel.  When we discuss your quote let your agent know if you’d like payment plan information!  To start a reservation all you need is a small deposit.  Your balance is then not due in full until right before you travel.  

  • Can I use your planning services even if I don’t book my trip with you?

Yes!  We do offer an à la carte of planning services for guests who do not wish to book their Disney vacation with us.

If you do book your vacation with one of our agents – our comprehensive, personalized services are 100% FREE to you.

  • I want to use your services but I’ve already booked my trip.  Can you still help?

Out of a courtesy, we will not take over a booking that was done by another travel agency.  If you have not booked with another travel agency, then YES, we can transfer your reservation to one of our agents as long as it has been made within the last 30 days and is not paid in full.  

  • What if I want to use your planning services for advice and questions, but I prefer to do all of my own FastPass, dining, etc…booking on my own?

That is not a problem at all!  It is your vacation and we can be as involved as you want us to be.  We have several clients who appreciate our expert knowledge, but like to take the reigns on securing reservations themselves.