Our team takes what we do very seriously – but we also love to have fun. We have high expectations for our agency and our fabulous agents who represent it. We are looking for new team members who are detail oriented, have a passion for customer service, have an extensive knowledge of the Disney product, and provide a fun & positive personality to contribute to our collaborative atmosphere.
WE ARE CURRENTLY NOT HIRING FOR AGENTS IN THE FOLLOWING STATES: ALABAMA, GEORGIA, ILLINOIS, IOWA AND COLORADO.
What should I expect as an agent?
*Agents with Second Star Wishes are Independent Contractors (ICs) and set their own hours, schedule, and typically work from a home office. The working environment is set by the IC.
*Agents should plan to spend a minimum of 20 hours per week marketing themselves, involvement in continuing education, and assisting clients. Responses times are CRUCIAL to the nature of our business. You must be able to respond to clients in a timely manner (ie – within hours or no less than same day).
*Monthly company-wide conference calls + individual calls are held for our team for the purpose of staying up to date on agency and Walt Disney Travel news, plus for group wide training.
*Onsite training available on occasion for Disney destinations as well as our yearly Wishes Jubilee – a fun, and educational annual event for our team members!
What minimum requirements do I need to be an agent?
*A new, working computer with strong and dependable internet access.
*A dedicated 800 number for your clients to contact you, personally.
*Microsoft Office (minimum Word and Excel)
*Filing system with a lock
*An office space where you can conduct business in a professional manner
*Must have personally visited Walt Disney World OR Disneyland in the last 5 years and 1 visit to either park in the last 12 months.
*Must have personally been on at least 1 Disney Cruise in the last 5 years.
*High level of verbal and written skills
*Exceptional level of customer service skills – must be willing to spread the “Disney Magic” and follow Walt Disney’s 4Cs
*Must be extremely detail oriented, self motivated, and business minded
*Must have a professional working space to keep client files, make phone calls, etc
*Must perform as a team player in a collaborative environment – we want agents who are honest, patient, respectful, dedicated and share the same love and passion of the Disney brand as we do.
*Must be proficient in and actively use social media
*Must be able to market yourself and generate sales leads – SSW will provide guidance and training on how to market your business and will help you continue to grow your client base in the years to come.
*Experience with Adventures by Disney, Disney’s Aulani Resort – Hawaii, Disney’s Hilton Head Resort, Disney’s Vero Beach Resort and Disney’s International Destinations
*Prior experience in a sales-type working environment
*Prior experience in a sale-type working environment that is commission based
*Please note that while there are costs associated with becoming a Second Star Wishes agent (industry affiliation, insurance, business cards, etc.), we as an agency do not charge any additional fees over and above what you will need to secure basic credentials and agent identification as a member of our team!
We look forward to hearing from you and sharing the Disney magic that is to come!
Do you meet what we are looking for? Please tell us more about who you are below.
Second Star Wishes is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.